![]() ![]() One of the common reasons why Echo devices will not play songs on your voice command is because of a software glitch. If you have a dual band router try to connect to the 5Ghz band instead of the 2.4.This will allow the device to get a much stronger Wi-Fi signal strength. Move the Echo device or smartphone closer to the router.or Echo device This will allow the Fire TV Stick to use the maximum internet bandwidth. Try to disconnect other devices connected to the Wi-Fi router while you use the Alexa app.Here’s what you can do to get a stable internet. Try to check if you are now able to use Alexa with your music service. Reconnect your Echo device or smartphone with Amazon Alexa app to the internet.Turn on the Amazon Echo device or smartphone with Amazon Alexa app.Wait for a minute then plug your modem and router back into the power source.Unplug your Modem and Router from the power source.Turn off your Amazon Echo device or smartphone with Amazon Alexa app.If you have a slow or no internet then you can check if this is caused by an issue with your Wi-Fi network. The results should match your subscription plan from your internet service provider. In order to stream music you should have a good download and upload speed result. This is an online speed test tool that is free to use.Ĭlick on Go. To determine if this is an internet related issue you should try doing a speed test. A slow internet connection or a poor internet connection will cause the Alexa not playing music issue. Since you are going to stream music you will need to have a good internet connection. The first thing you need to do in this case is to check your internet speed. ![]() Solution 1: Check the internet connection Here’s what you need to do to fix Alexa won’t play music issue. Sometimes though Alexa won’t play music no matter what commands you use. Instead of manually pressing the speaker physical buttons all you need to do is use voice commands. One of the many features of Alexa is the ability to play streaming music from the Amazon Music app or even Apple Music.
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